Privacy Policy

🔐 PRIVACY POLICY

Effective Date: January 1, 2026

🛡️ Your Privacy Matters to Kinxo Medical Supplies

Kinxo Medical Supplies LLC (“Kinxo,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you interact with our website or services.

By using our website or contacting us, you agree to the practices described in this policy.

📘 Information We Collect

👤 Personal Information

We may collect personal information such as your name, phone number, email address, mailing address, and other contact details when you:

• Submit a contact form
• Request product information
• Communicate with us by phone, email, or SMS

🩺 Health-Related Information (PHI)

If you inquire about medical equipment that requires documentation, we may receive limited health-related information such as prescriptions or supporting documentation. When applicable, this information is treated as Protected Health Information (PHI) and handled in accordance with HIPAA regulations.

🌐 Website Usage Information

When you visit our website, we may automatically collect technical data such as:

• IP address
• Browser type
• Pages viewed
• Time spent on pages

This information is used for performance, security, and analytics purposes only.

💬 Communications

We may retain records of communications you have with us, including emails, contact form submissions, SMS messages, or phone inquiries, for quality assurance and compliance purposes.

⚙️ How We Use Your Information

We use information collected to:

• Respond to inquiries and requests
• Provide information about products and services
• Coordinate documentation when required
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

We do not provide medical advice, diagnosis, or treatment through our website.

🔄 How We Share Information

We may share information only when necessary and appropriate, including:

• With healthcare providers involved in equipment documentation (when applicable)
• With insurance or payer entities for documentation purposes (when applicable)
• With trusted service providers who support website hosting, email delivery, or security
• When required by law or regulatory authorities

We do not sell or rent personal information to third parties.

📩 SMS Consent Communication

Phone numbers, names, and email addresses obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

This information is used solely to provide service-related communications that you have requested or explicitly authorized, such as appointment coordination, documentation requests, delivery updates, or customer service communications.

You may opt out of receiving SMS messages from Kinxo Medical Supplies LLC at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. Message and data rates may apply. Messaging frequency may vary.

🍪 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable essential site functionality
• Analyze website traffic and usage trends

You may disable cookies through your browser settings, though some site features may not function properly as a result.

🔒 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure website encryption (HTTPS)
• Restricted internal access
• Secure storage of records

While we take data protection seriously, no method of transmission or storage is completely secure.

🧾 Your Rights & Choices

You may request to:

• Access or correct your personal information
• Opt out of non-essential communications
• Request deletion of information, subject to legal retention requirements

Requests can be submitted using the contact information below.

🏥 HIPAA Notice (When Applicable)

When handling Protected Health Information (PHI), Kinxo complies with HIPAA regulations. PHI is used only for permitted purposes such as coordination of equipment documentation and compliance.

You may request additional information regarding HIPAA rights by contacting us.

👶 Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children without parental or guardian involvement.

🔄 Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

📬 Contact Us

Kinxo Medical Supplies LLC
1850 Lee Road, Suite 304
Winter Park, FL 32789

📞 Phone: (407) 545-8100
📧 Email: privacy@kinxomedicalsupplies.com