Patient Rights & Responsibilities
At Kinxo Medical Supplies, we believe that patients and caregivers should clearly understand their rights and responsibilities when receiving home medical equipment services. Our goal is to maintain transparency, respect, and compliance while supporting safe and effective equipment use.
Patient Rights
Patients and caregivers have the right to:
- Be treated with dignity, respect, and courtesy at all times
- Receive services without discrimination, regardless of age, race, gender, disability, religion, or payment source
- Receive clear and understandable information regarding equipment, services, and supplier responsibilities
- Receive instruction on the safe and proper use of equipment, consistent with manufacturer guidelines
- Be informed when equipment may not be covered by insurance or payer programs
- Privacy and confidentiality of personal and health information, in accordance with HIPAA and applicable laws
- Voice concerns or complaints regarding services without fear of retaliation
- Be informed of their rights and responsibilities as a recipient of home medical equipment services
Patient Responsibilities
Patients and caregivers are responsible for:
Providing accurate and complete information necessary for equipment coordination and documentation
Using equipment as instructed by the supplier and ordering provider
Maintaining equipment in reasonable condition, including basic care and cleanliness
Promptly reporting equipment issues, malfunctions, or safety concerns
Notifying Kinxo of changes in address, insurance coverage, or ordering provider
Returning rental equipment when it is no longer medically necessary or ordered
📞 Contact Kinxo Medical Supplies
If you need home medical equipment, oxygen therapy equipment, hospital beds, or mobility devices, our team is here to help.
