Introduction

If you’re new to home medical equipment, it’s normal to have a lot of questions.

Families across Central Florida ask us many of the same things — especially when equipment is being set up for the first time. Questions about insurance, safety, power outages, and what to do if something breaks are common.

This guide answers ten of the most frequent questions we hear from patients and caregivers. The goal is simple: give you clear, straightforward information so you feel more prepared and less overwhelmed.

Let’s walk through them together.

1. Who pays for home medical equipment?

This is often the first question families ask.

In many cases, Medicare, Medicaid, and private insurance help cover medically necessary durable medical equipment (DME) when there is a valid prescription and supporting documentation.

• Medicare Part B typically covers 80% of approved equipment costs if medical criteria are met
• Florida Medicaid covers DME through managed care plans with prior authorization
• Private insurance coverage varies by plan

Your DME provider usually verifies benefits, submits required documentation, and explains any expected out-of-pocket costs before delivery.

Coverage depends on the specific equipment and medical need. For example, Medicare may cover a basic power wheelchair only when certain criteria are met and may begin coverage as a rental.

Always confirm details with your insurance plan or provider. Your equipment supplier can help guide that process.

2. How do we learn to use the equipment safely?

You are not expected to figure it out on your own.

When equipment is delivered, a trained technician demonstrates how to use it. This includes how to operate controls, adjust fit, recognize alarms, and perform basic care tasks.

If home health nurses or therapists are involved, they often reinforce training during visits.

Tips for success:

• Ask questions during delivery
• Practice while the technician is present
• Take notes or short videos for reference
• Call later if something isn’t clear

Confidence comes with repetition. Most families feel much more comfortable within the first week or two.

3. What if equipment stops working — especially after hours?

Equipment issues can happen. What matters is knowing who to call.

Reputable DME providers offer after-hours emergency support for urgent equipment problems, especially for oxygen or life-sustaining devices.

If something critical fails:

• Call your DME provider’s emergency line
• Follow your backup plan if applicable
• Call 911 for medical emergencies

Do not attempt to repair equipment yourself. Even small fixes should be handled by trained professionals to ensure safety.

4. What happens during power outages or hurricanes?

This is a common concern in Florida.

Many medical devices rely on electricity, including oxygen concentrators and power wheelchairs. Having a plan makes a big difference.

Helpful steps include:

• Keeping backup oxygen cylinders available
• Registering with your local utility company if power-dependent
• Fully charging battery-operated equipment ahead of storms
• Knowing your county’s Special Needs Shelter options

Preparation allows you to respond calmly when outages occur.

5. How often do supplies get replaced?

Replacement schedules vary by item and insurance guidelines.

Examples:

• Oxygen tubing and cannulas: replaced regularly
• Catheters and incontinence supplies: typically monthly
• Filters and accessories: replaced as needed
• Larger equipment (beds, wheelchairs): maintained and repaired rather than frequently replaced

Your DME provider usually manages resupply timing and will let you know when replacements are due.

6. Can we travel with medical equipment?

Yes — with planning.

Portable equipment such as oxygen concentrators, travel wheelchairs, and rollators make outings and travel possible.

For longer trips:

• Confirm airline requirements for oxygen devices
• Bring extra batteries or chargers
• Coordinate with your DME provider if traveling out of the area

Many providers help arrange oxygen delivery at travel destinations through partner networks.

7. How do we keep equipment clean?

Routine cleaning helps equipment work properly and reduces infection risk.

General guidance:

• Follow manufacturer instructions
• Use mild soap and water unless directed otherwise
• Replace disposable components on schedule
• Wash hands and wear gloves when appropriate

Your DME provider can clarify cleaning routines if you’re unsure.

8. What if my loved one refuses to use the equipment?

This happens more often than families expect.

Some people feel embarrassed, frustrated, or resistant at first. Reframing can help.

Try emphasizing:

• Safety and independence
• Comfort and confidence
• Temporary use when appropriate

Small adjustments — like choosing a preferred style or color — can also make equipment feel more personal and acceptable.

Patience matters. Acceptance often grows with time.

9. How do we manage paperwork and schedules?

Organization helps reduce stress.

Many caregivers keep:

• A simple binder or digital folder
• Equipment lists and contact numbers
• Replacement schedules and notes

Your DME provider can explain insurance timelines, rental terms, and maintenance schedules when questions come up.

10. Where can we find additional support?

You don’t have to handle everything alone.

Helpful resources may include:

• Home health services
• Local caregiver organizations
• Support groups (in-person or online)
• Your DME provider’s support team

If things feel overwhelming, reaching out is a sign of strength — not failure.

Conclusion

Home medical equipment comes with a learning curve, but understanding the basics makes everything more manageable.

With clear information, reliable support, and a little preparation, families can navigate equipment needs with confidence. Questions will come up — and when they do, help is available.

You’re doing important work. And you don’t have to do it alone.