Grievances Policy

Complaints, Grievances & Resolution

Kinxo Medical Supplies LLC is committed to addressing patient, caregiver, and referral partner concerns promptly, fairly, and without retaliation, in accordance with applicable AHCA, CMS, and BOC standards.

Patients have the right to voice concerns regarding equipment, services, communication, or coordination without fear of discrimination or adverse impact on care.

📋 Complaint Resolution Process

All complaints are handled through a structured review process:

• 📞 Telephone and written complaints are acknowledged within five (5) business days
• 🔍 Complaints are investigated and documented
• ✅ Resolution or formal response is provided within fourteen (14) calendar days
• 🗂️ Corrective actions are implemented when appropriate
• 📊 Complaint data is reviewed as part of Kinxo’s quality and compliance program

All complaints and resolutions are maintained in accordance with regulatory documentation requirements.

📨 How to File a Complaint

Patients, caregivers, or referral partners may submit complaints through the following channels:

Kinxo Medical Supplies LLC
📞 Phone: 407-545-8100
✉️ Email: support@kinxomedicalsupplies.com

🏛️ External Reporting Options

If a concern is not resolved, or if you prefer to contact an external agency, you may reach out to:

• Florida AHCA Consumer Hotline:
  📞 1-888-419-3456
• Florida Abuse, Neglect, or Exploitation Hotline:
  📞 1-800-962-2873
• BOC Consumer Hotline:
  📞 1-877-776-2200
• CMS / Medicare:
  📞 1-800-MEDICARE (1-800-633-4227)

🔒 Internal Compliance Oversight

Kinxo Medical Supplies maintains an Internal Compliance Officer responsible for overseeing complaint resolution, regulatory adherence, and quality improvement activities.

Compliance leadership and documentation are maintained on file and available for regulatory review upon request.