Patient Rights & Responsibilities

✅ Patient Rights

Patients and caregivers have the right to:

• 🤝 Be treated with dignity, respect, and courtesy at all times
• 🧑‍⚕️ Receive services without discrimination, regardless of age, race, gender, disability, religion, or payment source
• 📘 Receive clear and understandable information regarding equipment, services, and supplier responsibilities
• 🛠️ Receive instruction on the safe and proper use of equipment, consistent with manufacturer guidelines
• 💲 Be informed when equipment may not be covered by insurance or payer programs
• 🔐 Privacy and confidentiality of personal and health information, in accordance with HIPAA and applicable laws
• 🗣️ Voice concerns or complaints regarding services without fear of retaliation
• 📄 Be informed of their rights and responsibilities as a recipient of home medical equipment services

📋 Patient Responsibilities

Patients and caregivers are responsible for:

• 📝 Providing accurate and complete information necessary for equipment coordination and documentation
• 🛠️ Using equipment as instructed by the supplier and ordering provider
• 🧼 Maintaining equipment in reasonable condition, including basic care and cleanliness
• 🚨 Promptly reporting equipment issues, malfunctions, or safety concerns
• 🔄 Notifying Kinxo of changes in address, insurance coverage, or ordering provider
• ♻️ Returning rental equipment when it is no longer medically necessary or ordered