How It Works

If you’re ready to move forward — or just have questions — we’re here.
👉 Browse Products to see available equipment
👉 Contact Our Team to talk through next steps
📞 Call or text 407‑545‑8100
Clear guidance. Honest expectations. Support every step.

🧾 Step 1: Start With a Need or Prescription

Most home medical equipment begins with a provider order or prescription. Some items can be purchased directly, while others require documentation.
You may start with:

• A prescription from your physician or therapist
• A hospital or facility referral
• A question about equipment options or availability             

If you’re unsure what’s needed, that’s okay — we’ll help you understand next steps before anything moves forward.
📌 Kinxo Medical Supplies does not diagnose conditions or recommend treatment. All equipment is provided based on valid provider orders and applicable requirements.

🗂️ Step 2: We Explain Equipment Options Clearly

Once we understand your request, we help you understand your equipment options in plain language.
This includes: 

• What the equipment is designed to do
• General use and safety expectations
• Differences between similar products (when applicable)
• Whether the item is typically rented or purchased 

We don’t rush decisions, and we don’t use jargon.
Our goal is for you to feel informed and confident, not pressured.

📑 Step 3: Documentation & Coverage Review

Some equipment requires specific documentation before it can be provided.
Depending on the item and how it’s being obtained, this may include:
• A valid prescription or provider order
• Supporting medical documentation
• Prior authorization (for insurance‑based requests)
We explain what’s required upfront and help coordinate with provider offices when needed — reducing delays and confusion.

💳 Step 4: Choose How You’d Like to Pay
Insurance‑Based Equipment

If you’re using insurance, we help guide you through the process while setting honest expectations.
Important to know:
• Coverage is determined by your insurance provider
• Approval is based on eligibility, medical necessity, and documentation
• Some items (like oxygen equipment) are commonly provided as rentals
• Approval is not guaranteed
We coordinate submissions, follow up as needed, and keep you informed throughout the process.

Private Pay (Out‑of‑Pocket)
Some patients prefer to purchase equipment directly without using insurance.
Private pay may be a good option when:

• Equipment is needed quickly
• Coverage is limited or unavailable
• The product is not typically covered
• Simplicity and flexibility matter

We provide:
• Transparent pricing
• Clear availability timelines
• Guidance on whether documentation is still required

📌 Private pay does not remove prescription or documentation requirements when applicable.

🚚 Step 5: Equipment Coordination & Delivery

Once requirements are met:
• We confirm availability
• Coordinate pickup or delivery
• Provide clear usage and safety guidance
For many items, we walk through:
• Setup and general operation
• Cleaning and basic care
• What to do if something doesn’t seem right
We follow manufacturer instructions and standard safety practices — always within regulatory scope.

🤝 Step 6: Ongoing Support After Delivery

Support doesn’t stop once equipment is delivered.
Our team remains available to help with:
• General equipment questions
• Clarification on use or care
• Service coordination and follow‑up
• Next steps if needs change
You’re never left guessing who to call.

🕒 Oxygen & Life‑Sustaining Equipment Support (24/7)
For patients using oxygen or other life‑sustaining medical equipment, support is available 24 hours a day, 7 days a week.
If you experience an urgent issue:

📞 Call 407‑545‑8100
➡️ Press Option 0 to reach our on‑call specialist anytime
We take after‑hours oxygen support seriously because safety can’t wait.

👥 Who This Process Supports

This process is designed for:
• Patients and family caregivers
• Physician offices and specialty clinics
• Hospitals and discharge planners
• Rehab facilities and home health agencies
• Case managers and care coordinators
Whether you’re receiving care or coordinating it, our role is to make equipment access clear, compliant, and manageable.

⚠️ Important Scope Reminder

Kinxo Medical Supplies:
• Does not provide medical advice, diagnosis, or treatment
• Provides equipment access, education, and coordination only
• Operates within all applicable AHCA, BOC, CMS, and Florida DBPR requirements
All medical decisions must be made by licensed healthcare providers.