Whether you’re shopping online, uploading a prescription, or requesting help, we begin by understanding your needs and confirming the right next step.
How It Works
Simple paths. Clear guidance. Fully compliant care.
Getting the right equipment starts with the right path. Some items are ready for immediate purchase, some require a prescription, and others need a quick evaluation with our team—so every order is safe, compliant, and tailored to your needs.
Choose the Path That Fits Your Needs
Shop & Buy Online (Self-Pay)
A simple, streamlined option. Choose what you need, check out in minutes, and we’ll ship it anywhere in the U.S. No forms or delays—ideal for items that don’t require a prescription or setup.
Doctor Order Required (Self-Pay)
Some products require a physician’s order for safe and appropriate use and are available only within Central and Northeast Florida. After checkout, our team reviews your order within 1–3 business days based on documentation and service location tied to your shipping address.
Insurance & In-Home Services
These services are not available for online purchase. We will work with your healthcare provider and insurance company, confirm documentation, and coordinate evaluation, delivery, setup, and ongoing support. These services are offered only within our service areas in Central and Northeast Florida, whether you are self-paying or using insurance.
Our Equipment Access Process
Provider order or prescription
Recent chart notes supporting the request
Patient contact information
Start With a Request, Prescription, or Purchase
Understand Your Equipment Options
We explain your options in clear, simple language—so you feel confident choosing what works best for your situation.
Documentation & Coverage Review
If required, we collect prescriptions, medical records, or insurance details to ensure everything meets clinical and regulatory requirements.
Choose Insurance or Private Pay
Use your insurance if eligible, or choose private pay for faster access and greater flexibility.
Equipment Delivery & Setup
Once everything is approved, we coordinate delivery or pickup and walk you through safe setup and use.
Ongoing Support & Assistance
We stay with you after delivery—helping with questions, service needs, and ongoing support.
Who We Support
Patients & Caregivers
Hospitals
Physician Offices
Home Health Agencies
Case Managers
“Getting the right equipment starts with the right path. Some items are available for immediate purchase, some require a prescription, and others need quick evaluation with our team – so every order is safe, compliant, and tailored to your needs”
Need Equipment Help?
Talk to Kinxo Medical Supplies
Questions about home medical equipment, oxygen equipment, hospital beds, mobility devices, or medical supplies? Our team is here to help.
